Terms of Services

1. Introduction 

Welcome to IPHOST! These Terms and Conditions govern your use of the services provided by Amplica Hosting SRL, a legally registered company specializing in Web Hosting, VPS, Dedicated Servers, and Colocation services. By using our services, you agree to comply with these terms, which define your rights and responsibilities as a client. 

1.1 About IPHOST 

IPHOST is a professional web hosting provider operating under the legal entity Amplica Hosting SRL, registered with CUI 45039302 and headquartered at Argentina Street, No. 25, Bucharest, Romania. 

We offer a wide range of high-performance hosting solutions, including: 

• Shared Web Hosting 
• Virtual Private Servers (VPS) 
• Dedicated Servers 
• Colocation Services 
• Domain Registration 
• DDoS Protection Solutions 

Our mission is to provide secure, reliable, and scalable hosting solutions for all types of customers, including: 

• Businesses 
• Personal users 
• Freelancers 
• Agencies 
• Marketers 
• Developers 

1.2 Acceptance of Terms 

By signing up for or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, you must discontinue the use of our services immediately. 

1.3 Scope of Terms 

These Terms and Conditions apply to all users of IPHOST services, including but not limited to: 

• Individuals and businesses purchasing hosting services 
• Visitors browsing our website 
• Resellers and partners using our infrastructure 

1.4 Modifications to Terms 

IPHOST reserves the right to modify these Terms and Conditions at any time. However, we will notify our active clients at least 15 days before any changes take effect. Notifications will be sent via email or published on our official website. Continued use of our services after modifications implies acceptance of the updated terms. 

2. Definitions 

2.1 General Terms 

• Client – Any individual or business entity that purchases and uses IPHOST services. Clients are responsible for complying with these Terms and Conditions. 
• IPHOST – The service brand operated by Amplica Hosting SRL, which provides hosting and related services. 

2.2 Services 

• Web Hosting – A shared hosting environment where multiple clients share the same server resources. This service includes a free DNS manager if purchased with a domain. 
• Virtual Private Server (VPS) – A virtualized server environment that provides dedicated resources and more control compared to shared hosting. Managed and unmanaged options are available. 
• Virtual Dedicated Server (VDS) – A virtualized server with dedicated resources, offering better performance and isolation than a VPS. 
• Managed VPS – A VPS where IPHOST provides software updates, security patches, and technical support. Clients do not have root access, and the service is fully managed and monitored by IPHOST's technical team. 
• Unmanaged VPS, VDS, and Dedicated Servers – These services include basic support such as internet troubleshooting, OS reinstallation, and firewall resets. Clients have full control over configurations and maintenance. 
• Dedicated Server – A physical server provided exclusively to one client, with full control over configuration and usage. 
• Colocation Services – A service that allows clients to place their own servers in IPHOST’s data centers with access to power, networking, and security features. 
• Domain Registration, Renewal, and Transfer – The process of registering, renewing, or transferring domain names under the control of IPHOST. 
• DNS Hosting – A service allowing clients to manage domain DNS records. DNS manager is included for free if a domain is purchased with a web hosting plan; otherwise, it is a paid option. 
• cPanel Licenses – The official cPanel/WHM license for server management, available for purchase as an addon. 
• Mac as a Service – A Mac Server rental service, accessible remotely by the client after activation. 
• Virtual PBX – A cloud-based phone system allowing clients to manage business calls remotely. 
• DID Numbers – Direct Inward Dialing (DID) numbers available for clients worldwide. 
• SSL Certificates – Digital certificates that encrypt communication between a website and its users, available for purchase. 
• Backup Services – Optional backup solutions for data protection. Web Hosting plans include automatic weekly backups every Saturday or Sunday, retained for 30 days. For all other services, backup must be purchased separately and configured by the client or setup by IPHOST for an additional fee. 
• Server Management – A service where IPHOST handles the maintenance, security, and software updates of a server. 

2.3 Policies and SLA Terms 

• Service Level Agreement (SLA) – A separate policy defining uptime guarantees, service credits, and compensation for downtime. 
• Backup Services – Web Hosting services include free automatic backups every 7 days. All other services require an additional paid backup service. Clients who purchase backups must configure them, or they may request a paid setup service from IPHOST. No client notifications are sent in case of a backup failure; only IPHOST support is notified. 
• Service Credits – Compensation granted when IPHOST fails to meet the SLA uptime guarantee. The maximum credit a client can receive is 50% of their monthly service cost. 

2.4 Legal & Compliance 

• Force Majeure – IPHOST is not responsible for service disruptions caused by unforeseen events such as natural disasters, government actions, or internet infrastructure failures. 
• Acceptable Use Policy (AUP) – Clients must not use services for illegal activities, spamming, hacking, port scanning, DDoS attacks, or any other prohibited activities. 
• GDPR Compliance – IPHOST follows General Data Protection Regulation (GDPR) guidelines. If a client selects a service in a specific country, their data will be stored in that selected location. 
• Dispute Resolution – Clients must attempt to resolve disputes amicably with IPHOST first. If an agreement cannot be reached, disputes will be handled in the courts of Bucharest, Romania, under applicable European Union laws. 

3. Scope of the Agreement 

3.1 General Scope 

This agreement covers the services provided by IPHOST and defines the responsibilities of both the client and the provider. The agreement applies to both individual and business clients using any of IPHOST's services. 

IPHOST offers free domains with selected web hosting plans and may provide promotional offers, including limited-time free trials or discounts. All free services are included in uptime guarantees and liability coverage. 

3.2 Services Included 

This agreement applies to all services offered by IPHOST, including but not limited to: 

• Web Hosting 
• VPS, VDS, and Dedicated Servers (Managed and Unmanaged) 
• Colocation Services 
• Domain Registration, Renewal, and Transfer 
• DNS Hosting 
• cPanel Licenses 
• Mac as a Service 
• Virtual PBX & DID Numbers 
• SSL Certificates 
• Backup Services 
• Server Management 

Unmanaged services include basic support (internet troubleshooting, OS reinstall, firewall resets). Managed services are fully monitored by IPHOST's technical team, and clients do not have root access. 

3.3 Contract Requirements 

Most services do not require a contract. However, the following services require a contractual agreement: 

• Colocation Services 
• Virtual PBX & DID Numbers 
• Dedicated Servers with internet speeds exceeding 2Gbps 
• Internet service we provide to business customers

  If a client terminates a contract before its expiration date, they must pay for all remaining months of the contract immediately. 

  3.4 Client Responsibilities 

  Clients must maintain updated contact information to receive invoices and notifications. IPHOST will not provide service information to any party that calls or submits a ticket claiming to be the service owner. It is the client’s responsibility to update contact details, especially when a service is purchased for a business but managed by an individual or employee who may leave the company. 

  Clients must comply with all relevant laws and regulations and are strictly prohibited from using services for illegal activities, spamming, hacking, port scanning, DDoS attacks, or any similar activities. 

  3.5 Modifications & Termination 

  IPHOST reserves the right to change, suspend, or discontinue services with prior notice. Clients will be notified at least 30 days in advance of any modifications to key services or pricing. 

  For non-payment, IPHOST follows this process before suspension: 

  • Multiple payment reminders will be sent. 
  • A final notice is sent 1 day before service suspension. 
  • The service will be suspended on the third day after the due date. 

  4. Account Registration and Management 

  4.1 Account Registration and Activation 

  • Clients can register an account only when placing an order. 
  • During registration, clients must provide their name, email, phone number, and company details (if applicable). 
  • Email verification is required, but phone verification is not. 
  • Clients cannot change their contact information directly from the client area; they must contact customer support for assistance. 
  • Some domain registrations require specific client data (e.g., name, address). IPHOST does not verify this data, and it is the client’s responsibility to provide accurate information. Providing incorrect details may lead to ineligibility to register a domain, transfer a domain, or obtain a refund. 

  4.2 Service Activation 

  • Instant Activation: Web Hosting, VPS, VDS, Domain Registration. 
  • Manual Activation (within business hours, up to 8 hours): Dedicated Servers, Windows VPS, Mac as a Service, SSL Certificates, Backup Services. 
  • Manual Activation (within business hours, up to 5 days): Virtual PBX, DID Numbers. 

  4.3 Account Security and Confidentiality 

  • Clients must use strong passwords for their accounts. 
  • Clients are fully responsible for any actions taken under their account, even if compromised. 
  • If a client suspects unauthorized access, they must immediately contact IPHOST support. 
  • IPHOST provides support for hacking incidents and password recovery. 
  • IPHOST does not verify managers who act on behalf of a business. However, a company may request a change of account contact information by providing a signed and stamped document from the CEO. 
  • Clients must update ownership details if an employee managing the account leaves the company. 
  • Third parties cannot request account details or changes on behalf of a client, except for a business CEO who submits a signed document. 

  5. Payment and Billing Policy 

  5.1 Payment Methods & Currencies 

  • Accepted payment methods: 
  • Credit Card 
  • Stripe 
  • Bank Transfers 
  • Cryptocurrencies (BTC, BCH) 
  • Cash payments are not accepted. 

  5.2 Payment Policies Based on Client Location 

  • Clients from the European Union must use Credit Card (Romania), Stripe, or Bank Transfers (Romania)and will receive an invoice from Amplica Hosting SRL (headquartered in Bucharest, Romania). 
  • Clients outside the European Union must use Credit Card, Cryptocurrency, or Bank Transfers and will receive an invoice from Inovare-Prim SRL (headquartered in Chisinau, Moldova). 
  • Exchange rates are updated every 24 hours using xe.com. 

  5.3 Billing & Invoicing 

  • Clients can choose between monthly, semi-annual, or annual billing cycles. 
  • Invoices are automatically generated 10 days before the due date. 
  • If a credit card is linked, it will be automatically charged when the invoice is generated. 
  • To avoid automatic charges, clients must cancel services at least 15 days before the due date or next renewal date. 
  • Invoices are sent via email and are also available in the client area. Clients should check their spam folders if they do not receive an invoice. 
  • If multiple services have the same billing cycle, IPHOST may adjust due dates to consolidate services under a single invoice. 
  • Prices on the website do not include VAT. VAT is added at checkout for clients from the EU and Moldova. Other countries are not subject to VAT. 

  5.4 Late Payments & Suspensions 

  • If an invoice is unpaid after the due date: 
  • On the 5th day, a late payment fee of 1% of the invoice amount (minimum €3) is applied. 
  • If the invoice includes domain renewals, an additional recovery fee of up to €250 may apply, depending on the TLD. 
  • Services overdue by more than 30 days are terminated and all data is permanently deleted. 
  • Terminated services cannot be restored. However, some TLDs can be recovered for a fee of €250. 

  5.5 Refunds & Chargebacks 

  • Refunds will be governed by a separate Refund Policy. 
  • Clients must not initiate chargebacks. Any chargeback attempt may lead to immediate account suspension. 

  5.6 Auto-Renewals & Cancellations 

  • Domains: Clients can disable auto-renewal at any time from the client area. 
  • Other Services: Auto-renewal cannot be disabled, but clients can request service cancellation. 
  • Clients will receive a domain renewal notice 20 days before expiration, with the option to disable auto-renewal. 
  • If a credit card is linked, the renewal invoice is generated 10 days before expiration and charged automatically. 
  • Clients must disable renewal within 10 days of receiving the renewal notice to avoid charges. 

  6.3 Process for Requesting a Refund 

  • Clients must submit a refund request through the client area or via a support ticket. 
  • Refund requests must meet the conditions outlined in the Refund Policy. 
  • Approved refunds are processed within 7-14 business days. 

  For more details, please refer to the full Refund Policy at https://iphost.md/politica-de-rambursare-iphost-md. 

  7. Backup Policy 

  7.1 Services with Automated Backups 

  • Shared Web Hosting: Full backups are performed every 7 days (Saturday or Sunday) and retained for 30 days. Clients can restore backups using the cPanel control panel. 
  • Managed VPS Hosting & Managed Dedicated Servers: Backup frequency and retention period are configured based on the client's needs. Before setup, IPHOST will consult with the client to determine the appropriate backup schedule. 

  7.2 Backup Accessibility & Responsibility 

  • Backups are self-managed, and clients can restore copies through cPanel control panel. 
  • Backups are not 100% guaranteed, and clients should maintain their own copies outside of the server for added protection. 

  7.3 Unmanaged Services & Backup Exclusions 

  • Unmanaged VPS, Unmanaged Dedicated Servers, and Colocation Services: No backups are provided by default. 
  • Clients can purchase a backup addon, or they are solely responsible for managing their backups. 

  7.4 Backup Integrity & Liability 

  • IPHOST is not liable for data loss, and backups should not be relied upon as the sole data protection measure. 
  • Clients should periodically verify their backups to ensure data integrity and accessibility. 

  8. Service Level Agreement (SLA) Policy 

  8.1 General Uptime Guarantee 

  • IPHOST guarantees a 99.9% uptime for hosting services, excluding scheduled maintenance and force majeure events. 

  8.2 Compensation for Downtime 

  • If uptime falls below the guaranteed level, clients may receive service credits based on the duration of the outage. The credit calculation and eligibility are defined in the detailed SLA policy. 

  8.3 Response and Resolution Time 

  • Critical issues (e.g., full server downtime): Response within 30 minutes, resolution within 4 hours. 
  • Non-critical issues (e.g., degraded performance): Response within 2 hours, resolution within 24 hours. 
  • General support inquiries: Response within 24 hours. 

  8.4 Exclusions 

  The SLA does not cover: 

  • Issues caused by client-side misconfigurations. 
  • Problems related to third-party software or applications installed by the client. 
  • Force majeure events, including but not limited to natural disasters, government actions, and large-scale internet disruptions. 
  • Scheduled maintenance or emergency maintenance, where prior notice has been given. 

  9. Service SLA – Uptime Guarantees per Service 

  9.1 Uptime Guarantees 

  Uptime guarantees are calculated on a monthly basis. If we fail to maintain the Service Uptime Guarantee in a particular month (as solely determined by us), you may contact us and request a credit of 5% of your monthly hosting fee for that month. 

   

  Service Type	Guaranteed Uptime
  Shared Web Hosting	99.9%
  VPS Hosting	99.95%
  VDS (Virtual Dedicated Server)	99.95%
  Dedicated Servers	99.95%
  Colocation Services	99.95%
  DNS Hosting	100%

   
  9.2 Compensation for Downtime 

  • Service credits are calculated based on downtime: 
  • 5% credit for small downtime incidents. 
  • 50% credit for extreme cases. 
  • Managed and unmanaged services have the same uptime guarantee. 

  9.3 Colocation SLA 

  For Colocation Services, we provide different uptime guarantees based on the equipment setup: 

  • Electricity SLA: 
  • 99.99% uptime for equipment with dual power supply (2PSU). 
  • 99.0% uptime for equipment with single power supply (1PSU). 
  • Internet Connectivity SLA: 
  • 99.98% uptime if the internet service is contracted from IPHOST. 
  • No SLA guarantee if the internet service is contracted from third-party ISPs. 

  9.4 Monitoring & Downtime Reporting 

  • Uptime is measured by IPHOST’s internal monitoring system. 
  • To report downtime, clients must submit a support ticket to the technical support department. 

  9.5 Exclusions & Maintenance Periods 

  The following situations are excluded from downtime calculations: 

  • Scheduled maintenance performed outside of peak hours. 
  • Downtime caused by third-party software, client-side misconfigurations, or customer-initiated changes. 

  10. Client Rights and Obligations 

  10.1 Client Rights 

  Clients have the following rights: 

  • The right to access purchased services as long as payments are made on time. 

  • The right to receive support within the defined response times. 

  • The right to data privacy and protection under GDPR regulations. 

  • The right to request service cancellation at any time. 

  10.2 Service Migrations 

  • Clients may upgrade to a more performant service at any time. 

  • Clients cannot downgrade to a lower-tier service. 

  10.3 Compensation for Disruptions 

  • Clients are eligible for SLA credits for downtime, as defined in the SLA Policy. 

  10.4 Client Responsibilities 

  Clients must: 

  • Keep their contact information updated at all times. 

  • Secure their accounts and passwords and prevent unauthorized access. 

  • Comply with all applicable laws regarding the use of hosting services. 

  • Not use services for illegal activities, including but not limited to: 

  • Spamming 

  • Hacking 

  • DDoS attacks 

  • Port scanning 

  10.5 Security Issues 

  • If a client’s service is compromised due to a security breach, the client is responsible for fixing it. 

  • IPHOST will suspend accounts that pose a security risk (e.g., infected with malware, sending spam). 

  10.6 Backup Responsibility 

  • Clients must maintain their own backups in case of data loss, even if a backup service is available. 

  10.7 Resource Usage 

  • If a client overuses resources on Shared Web Hosting or VPS (e.g., high CPU usage, excessive bandwidth), IPHOST may throttle or suspend their service. 

  10.8 Violations of Terms of Service 

  • IPHOST will suspend or terminate services immediately if the client violates the Acceptable Use Policy (AUP). 

  • Clients will receive a warning before termination, except in severe cases. 

  10.9 Refusal of Service 

  • IPHOST reserves the right to refuse service if the client has a history of abuse or non-payment. 

  11. Provider (IPHOST) Rights and Obligations 

  11.1 Provider Rights 

  IPHOST has the right to: 

  • Suspend or terminate services for violations of the Terms of Service or non-payment. 

  • Modify pricing, terms, or features with prior notice to clients. 

  • Decline service requests from clients with a history of abuse or non-payment. 

  • Perform scheduled maintenance, which may cause temporary downtime. 

  • Access client data for troubleshooting, but only with the client’s consent. 

  • Impose resource usage limits; if a client abuses server resources, IPHOST may throttle, suspend, or require an upgrade. 

  11.2 Provider Obligations 

  IPHOST is responsible for: 

  • Ensuring service uptime according to the SLA policy. 

  • Providing customer support within the defined response times. 

  • Implementing data security and privacy measures to comply with GDPR regulations. 

  • Maintaining infrastructure, security updates, and DDoS protection to ensure stable service performance. 

  11.3 Security and Data Integrity 

  • If IPHOST detects a vulnerability or cyber attack, it has the right to suspend or block affected services immediately, without prior client notification. 

  • IPHOST does not guarantee data integrity. Since backups are the client’s responsibility, IPHOST is not liable for any data loss. 

  12. Acceptable Use Policy 

  Our Acceptable Use Policy (AUP) outlines the rules and guidelines for using IPHOST services responsibly. The full AUP can be found at https://iphost.online/acceptable-use-policy-aup-online. 

  By using IPHOST services, clients agree to adhere to the AUP, which includes but is not limited to: 

  • Prohibited Activities, such as illegal content hosting, spamming, hacking, DDoS attacks, and resource abuse. 

  • Security Requirements, ensuring proper security configurations and no unauthorized access attempts. 

  • Fair Usage Policies, particularly for shared hosting environments where excessive resource usage can impact other clients. 

  • Enforcement Measures, detailing how violations are handled, including warnings, suspensions, and terminations. 

  For more details, please refer to the full Acceptable Use Policy at https://iphost.online/acceptable-use-policy-aup-online. 

  13. Warranty and Limitation of Liability 

  13.1 Limitation of Liability 

  • IPHOST is not responsible for indirect damages, including but not limited to: 

  • Loss of revenue 

  • Loss of data 

  • Loss of business opportunities 

  • IPHOST’s liability is limited to the amount the client paid in the last billing period. 

  13.2 Security Breaches and Cyberattacks 

  • IPHOST is not liable for damages resulting from: 

  • Hacking 

  • DDoS attacks 

  • Client-side security failures 

  • If IPHOST’s infrastructure is attacked, clients have the right to request service credits or compensation in accordance with the SLA Policy. 

  13.3 Third-Party Software and Services 

  • If a client installs third-party scripts or software (e.g., WordPress, cPanel plugins) and they cause security or performance issues, IPHOST is not responsible for any resulting issues or failures. 

  • IPHOST is not responsible for transaction failures, chargebacks, or third-party fees associated with external payment processors (e.g., Stripe, bank transfers, cryptocurrency payments). 

  13.4 Force Majeure 

  • IPHOST is not liable for service failures caused by force majeure events, including but not limited to: 

  • Natural disasters 

  • Government actions 

  • Global internet outages 

  • Any other events beyond IPHOST’s reasonable control 

  14. Privacy Policy and Data Protection 

  Our Privacy Policy outlines how IPHOST collects, processes, stores, and protects client data. The full Privacy Policy can be found at https://iphost.online/iphost-privacy-policy. 

  By using IPHOST services, clients acknowledge and agree to the following key principles of data protection: 

  • Data Collection: We collect necessary information such as name, email, phone number, billing details, and usage logs for service provision. 

  • Data Usage: Client data is used strictly for service operation, billing, and security purposes. Marketing emails are only sent to clients who opt-in. 

  • Third-Party Sharing: Data may be shared with payment processors, security providers, and legal authorities when required by law. IPHOST does not sell or rent client data. 

  • Data Security: We implement industry-standard encryption, access controls, and security monitoring to protect client data. 

  • GDPR Compliance: Clients have the right to request access, correction, or deletion of their personal data as per GDPR regulations. 

  • Data Retention: Personal data is retained only as long as necessary for service provision and legal compliance. 

  • Breach Notification: In case of a data breach, IPHOST will notify affected clients within the legally required timeframe. 

  For complete details, please refer to our full Privacy Policy at https://iphost.online/iphost-privacy-policy. 

  15. Modification of Terms and Conditions 

  15.1 Notification of Changes 

  • IPHOST will notify clients at least 15 days in advance before any modifications to the Terms of Service (ToS) take effect. 

  • Changes will not be applied instantly for existing clients; they will only apply to new clients and to existing clients at the start of their next billing period. 

  • Clients will be notified of any ToS updates via email, including a link to the updated Terms and Conditions. 

  15.2 Scope of Modifications 

  • IPHOST reserves the right to modify pricing, services, policies, or legal terms. 

  • IPHOST also reserves the right to discontinue services or modify service features at any time. 

  15.3 Restrictions on Modifications 

  • Changes do not apply to clients who have a signed contract from both sides with IPHOST. In such cases, the original contract terms will be honored until expiration. 

  15.4 Client Rights Regarding Changes 

  • If a client disagrees with a pricing update, they can cancel their service without penalty at the end of their current billing period or contract period. 

  • Clients who disagree with any changes must inform IPHOST of their service termination request within 10 business days from receiving the notice. 

  • No refunds will be issued due to changes in ToS, as modifications only take effect when the client pays for the next billing period or renews their contract. 

  16. Termination of the Agreement 

  16.1 Client-Initiated Termination 

  • Clients can request termination via the client area or by submitting a support ticket. 

  • Termination requests must be submitted at least 15 days before the renewal date. 

  • Clients may choose to terminate at the end of the paid period or request immediate termination. 

  • If immediate termination is requested, no refunds will be provided for the remaining period. 

  • Clients cannot request refunds if they terminate their service early. 

  16.2 IPHOST-Initiated Termination 

  IPHOST reserves the right to terminate services under the following conditions: 

  • Non-payment: Services will be terminated 30 days after the due date. 

  • Violations of the Acceptable Use Policy (AUP). 

  • Security threats, such as malware infections or DDoS participation. 

  For severe violations, IPHOST may terminate services immediately without prior notice. 

  16.3 Permanent Bans 

  • If a client is identified as a severe violator, IPHOST reserves the right to permanently ban them from using services. 

  • If a banned client attempts to create a new account, IPHOST may terminate the new account as well. 

  16.4 Data Retention & Recovery 

  • All client data is deleted immediately upon termination. 

  • Clients cannot request a copy of their data before termination. 

  • Terminated services cannot be recovered. If a client wishes to continue using IPHOST services, they must place a new order and re-upload their data. 

  16.5 Early Termination of Fixed-Term Contracts 

  For services with a fixed-term contract (e.g., Colocation, Virtual PBX, Dedicated Servers with high-speed internet): 

  • If the client requests early termination, they must pay for the remaining contract period. 

  17. Dispute Resolution 

  17.1 Submitting a Dispute 

  • Clients must submit disputes via support ticket or email to the Customer Service Department. 

  • Disputes must be submitted within 30 days after the issue occurs. 

  • IPHOST will respond to disputes within 10 business days. 

  17.2 Informal Resolution Process 

  • Clients must attempt to resolve disputes informally before taking legal action. 

  • Both clients and IPHOST must engage in discussions or mediation before escalating the dispute further. 

  17.3 Arbitration and Legal Jurisdiction 

  • If a dispute remains unresolved, it will be subject to mandatory arbitration. 

  • Arbitration will be conducted in Romania, and all dispute resolutions must follow Romanian law. 

  • IPHOST does not agree to resolve disputes under foreign laws or legal jurisdictions. 

  • IPHOST will not travel to other countries or contract local lawyers outside of Romania for dispute resolution. 

  17.4 Governing Law 

  • These Terms and Conditions are governed exclusively by the laws of Romania. 

  18. Contact Information 

  18.1 Contact Methods 

  Clients can reach IPHOST through the following methods: 

  • General Inquiries: sales@iphost.md 

  • Phone Support: +373 22 011 011 

  • Physical Address: Moldova, Chisinau, str. Uzinelor 4/2, etaj 3 

  18.2 Specific Support Contacts 

  • Billing Support: billing@iphost.online 

  • Technical Support: support@iphost.online 

  • General Sales Inquiries: sales@iphost.online 

  18.3 Support Ticket System 

  • Clients should submit support tickets via the client area. 

  • 24/7 support is provided via tickets. 

  • Phone support is available during business hours. 

  18.4 Company Information 

  For EU Clients:

  • Legal Entity: Amplica Hosting SRL 

  • CUI: 45039302 

  • Reg. Com.: J40/17390/12.10.2021 

  • VAT: RO 45039302 

  • Legal Address: Romania, Bucuresti, str. Argentina nr. 25, Parter 

  • Physical Address: Romania, Bucuresti, str. Argentina nr. 25, Parter 

  • Bank Details: 

  • SWIFT: BTRLRO22 

  • IBAN RON: RO38BTRLRONCRT0623080801 

  • IBAN EUR: RO85BTRLEURCRT0623080801 

  • IBAN TREZORERIE: RO64TREZ7015069XXX024753 

  • Administrator: Dan Popusoi 

  For Non-EU Clients: 

  • Legal Entity: Inovare-Prim SRL 

  • C/F: 1012600021272 

  • VAT: 0208310 

  • Legal Address: MD-2004, Moldova, Chisinau, bd. Ștefan cel Mare și Sfânt 171/3, of.138 

  • Physical Address: MD-2023, Moldova, Chisinau, str. Uzinelor 4/2, etaj 3 

  • Bank Details: 

  • BIC: VICBMD2X884 

  • IBAN MDL: MD10VI022241200000335MDL 

  • IBAN USD: MD09VI022241200000152USD 

  • IBAN EUR: MD67VI022241200000179EUR 

  • Administrator: Marina Popusoi