When you want to connect a domain to a hosting service, it is essential to correctly configure the nameservers. These are the addresses that direct traffic from your domain to the server where the site is located. For optimal operation and to ensure redundancy, it is standard practice to use two nameservers. However, in certain situations, it is necessary to set more addresses, such as four, to meet the requirements of some service providers.

In such cases, you may encounter difficulties, because even if the interface allows you to enter four nameservers, after saving, the system may only accept two, automatically deleting the others.

The Cause of the Problem

This situation is caused by a technical limitation of certain communication modules with certain domain providers. It is not possible to set 4 nameservers for all domain extensions. Some modules are pre-configured to accept and process only two nameservers, a requirement that applies to the majority of domains. For this reason, the system cannot retain and apply more addresses, because the internal settings of the module do not allow it. It is important to understand that this limitation is not a platform error, but a restriction imposed by the system's architecture.

How to Solve It

Because the problem requires manual intervention, our technical team will take over your request and manually enter the four nameservers directly into the system. This process ensures that all addresses are applied correctly, bypassing the technical limitation of the automatic system. Direct technical intervention is the only way to resolve this situation, guaranteeing that your domain will function correctly, without being affected by the restrictions of the automatic configuration system.

If you encounter this situation, please provide us with the four nameserver addresses through a support ticket. Our team will act promptly to resolve the issue and ensure that your domain is functional as soon as possible.